Yes, we ship to almost every country. Please be aware that all items sent internationally are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred.
 

Delivery within Australia can take between 2-5 working days. International orders will usually arrive within 7-20 working days, depending on processing times at Customs. We have shipped thousands of orders internationally and have had minimal hassles so we can confirm this method is quite reliable. We will usually dispatch items after 1-3 days of receiving payment to allow for production and processing time.

If you are an Australian customer, a tracking ID is only provided if you select a shipping upgrade at Checkout that includes tracking. Tracking is provided on all overseas orders and generally takes 10-25 working days to deliver. You will receive an email once your order has been dispatched which will indicate the tracking ID. 

Yes. Australian customers need to select 'Express Postage' at Checkout for a 1-2 business day delivery while international customers should use the 'Express International Postage' option at Checkout for a 7-15 business day delivery. If you have already placed you r order and would like to expedite shipping, contact us directly at carol@capturemyart.com.au to discuss sending payment for an Express postage upgrade.

If a listing is able to be personalised, there will be a 'Personalisation box' that can be filled with your custom text/message/quote which is usually located above the 'Add to Cart' button.

This will come through to us when your order has been placed. If you have specific customisation requests and would like to discuss this with us, feel free to send an email by submitting a contact form below and we'll get back to you within 24 hours. 

It matters to us that you are satisfied with your purchase and if upon arrival you have any concerns (broken or damaged items) please contact us immediately (within 1 week) so we can work with you to resolve any issues. 

Depending on which item/s you purchase, materials will vary. Some of the our lockets and necklaces are all made with stainless steel chains which will last a very long time. Stainless steel is hypoallergenic and no-tarnish. Others may include brass-based chains which are either gold-plated (with 14k gold), silver-plated or antique bronze to give a lovely rustic look. These chains should not be exposed to excessive sunlight or moisture. Avoid showering with jewellery on and always keep them in a plastic zip-lock bag when not being worn. Use a polishing cloth to give jewellery a clean and shine if you notice colour is fading. All orders come with a 'Care Instructions' card which will detail this information.

Sure, just include their shipping address at Checkout, along with a personalised note  to include on a gift tag so they know its a gift from you. All invoice and pricing details will be omitted before the order is sent out.

We accept Credit Card, PayPal and Google payments when placing orders. If you reside in Australia and would prefer to make a direct EFT bank payment to our account, contact us and we will send you our BSB and account details.